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Fixing Streaks and Lines in Scans, Copies, and Faxes | HP Officejet

Introduction

Streaks and lines in scans, copies, and faxes can be a nuisance. Fortunately, there are a few simple steps you can take to fix the issue with your HP Officejet printer. In this article, we’ll discuss how to troubleshoot and fix streaks and lines in scans, copies, and faxes.

Steps to Fix Streaks and Lines in Scans, Copies, and Faxes

1. Clean the Scanner Glass

The first step is to clean the scanner glass. Use a soft, lint-free cloth and a mild glass cleaner to clean the glass. Make sure to wipe in a circular motion and avoid using any abrasive materials.

2. Check the Scanner Settings

Next, check the scanner settings. Make sure the resolution is set to the highest quality and that the scan mode is set to color or grayscale.

3. Check the Printer Settings

Check the printer settings as well. Make sure the paper type is set to the correct type and that the print quality is set to the highest quality.

4. Clean the Printhead

If the streaks and lines are still present, try cleaning the printhead. This can be done by running a cleaning cycle on the printer. Refer to your printer’s user manual for instructions on how to do this.

5. Replace the Ink Cartridges

If the streaks and lines are still present, try replacing the ink cartridges. This can help to improve the quality of the prints.

Conclusion

Streaks and lines in scans, copies, and faxes can be a nuisance. Fortunately, there are a few simple steps you can take to fix the issue with your HP Officejet printer. Clean the scanner glass, check the scanner and printer settings, clean the printhead, and replace the ink cartridges. Following these steps should help to fix the issue.

Fixing Streaks and Lines in Scans, Copies, and Faxes | HP Officejet | @HPSupport 2025

This video shows how to resolve streaks, lines, and vertical bands when you copy, fax, or scan a document. These steps only apply to scanning, faxing, and copying, not when directly printing an original document. Turning on the printer while the scanner lid is open might cause incomplete scanner calibration, resulting in poor scan quality.

The printer must first be powered on. To properly calibrate your printer, remove paper and other items from the scanner glass, and close the scanner lid. Remove any paper from the ADF tray. Turn to the back of the printer. Without turning the printer off, remove the power cord from the printer.

Disconnect the other end of the power cord from its power source. Wait a full 15 seconds to allow the print mechanism to reset. This will force your printer to perform a full calibration of all the printer systems. Reconnect the power cord to its power source.

Then, reconnect the other end of the power cord to the printer. Return to the front of the printer. If the printer does not automatically turn on, press the Power button to turn on the printer. Wait until the printer turns on and stops making noise before proceeding.

The printer will perform a calibration. Wait until the printer turns on, the home screen appears, and the scanner light bar stops making noise, indicating the calibration is complete, before proceeding. Try making a copy using the ADF tray to see if the issue is resolved.

The control panel navigation shown might vary depending on your printer model. Slide out the input tray. Align a stack of paper by tapping it on a flat surface. Load paper into the input tray until it stops. Slide the paper length and width guides inward until they stop at the edge of the paper.

Do not push the guides in so tightly that they start to bend the paper. Slide in the input tray. Load a blank, white sheet of paper into the ADF tray. Slide the paper width guides inward until they stop at the edge of the paper.

Do not push the guides in so tightly that they start to bend the paper. On the printer’s control panel, tap the Copy icon. Tap Black to start the copy. If the copy has no spots or streaks, the issue is resolved. You can resume normal usage.

If the copy has vertical bands, lines, or streaks, go on to the next step. If any part of the scanner glass or scanner lid shows fingerprints, dust, or other debris, copy and scan quality will be affected. In this step you will clean the ADF scanner parts. Before you begin, gather the following materials:

Clean, lint-free cloths, A flashlight, and mild glass cleaner. Do not use isopropyl alcohol, which can cause streaking; or cleaners with abrasives, acetone, benzene, or carbon tetrachloride, which can damage the printer. Make sure you’re using the recommended materials before proceeding. Press the power button to turn off the printer. Turn to the back.

Disconnect the power cord from the printer. Return to the front. Lift the scanner lid and place the printed page with streaks or lines next to the ADF scanner glass strip to help identify the area on the glass that created the issues.

Use a flashlight to help you see any debris on the scanner glass strip. Spray a clean, lint-free cloth with glass cleaner. Never spray glass cleaner directly onto the glass. Thoroughly clean the ADF scanner glass strip. Then, clean the white plastic ADF strip on the underside of the scanner lid.

Using a clean, dry, lint-free cloth, dry the ADF scanner glass strip and the white ADF strip on the underside of the scanner lid thoroughly to prevent spotting. Do not use paper wipes that can leave fiber residue. Next, you will clean the flatbed scanner glass. Use a flashlight to help you see any debris

On the scanner glass. Use the lint-free cloth to thoroughly clean the area of the flatbed scanner glass that caused the streaks or lines. Then clean the underside of the flatbed scanner lid. Dry the flatbed scanner glass and the underside of the flatbed scanner lid thoroughly with a clean, dry cloth to prevent spotting.

Do not use paper wipes that can leave fiber residue. Close the scanner lid. Turn to the back. Reconnect the power cord. Return to the front. If the printer does not automatically turn on, press the Power button to turn on the printer.

Try making a copy using the ADF tray to see if the issue is resolved. The control panel navigation shown might vary depending on your printer model. Slide out the input tray. Align a stack of paper by tapping it on a flat surface. Load paper into the input tray until it stops.

Slide the paper length and width guides inward until they stop at the edge of the paper. Do not push the guides in so tightly that they start to bend the paper. Slide in the input tray. Load a blank, white sheet of paper into the ADF tray. Slide the paper width guides inward

Until they stop at the edge of the paper. Do not push the guides in so tightly that they start to bend the paper. On the printer’s control panel, tap the Copy icon. Tap Black to start the copy.

If the copy has no spots or streaks, the issue is resolved. You can resume normal usage. If the copy has vertical bands, lines, or streaks, go on to the next step. Debris on the ADF paper feed parts can transfer to the copy or scan output. In this step you

Will clean the ADF paper feed parts. Before you begin, gather the following materials: Clean, lint-free cloth Clean water Distilled or bottled water is preferable but not required. Do not use alcohol or other chemical cleaners. Remove any documents from the ADF tray.

Press the Power Button to turn off the printer. Turn to the back. Disconnect the power cord from the printer. Return to the front. Lift to raise the ADF cover until it stops. Depending on your model, you might have to lift upward on the handle to unlatch the cover. Locate the pick rollers.

Clean the pick rollers with a clean, lint-free cloth lightly moistened with water but not soaking wet. Wipe each roller and use your finger to turn the roller up as you finish cleaning a section of the roller. Make sure you remove any buildup or debris from the entire surface of the rollers.

Locate the separator pad. Using a damp lint-free cloth, wipe the separator pad clean. Allow the pick roller and separator pad to dry completely before closing the ADF cover. Turn to the back. Reconnect the power cord to the printer. Return to the front.

If the printer does not automatically turn on, press the Power button to turn on the printer. Try making a copy using the ADF tray to see if the issue is resolved. The control panel navigation shown might vary depending on your printer model. Slide out the input tray.

Align a stack of paper by tapping it on a flat surface. Load paper into the input tray until it stops. Slide the paper length and width guides inward until they stop at the edge of the paper. Do not push the guides in so tightly that they start to bend the paper.

Slide in the input tray. Load a blank, white sheet of paper into the ADF tray. Slide the paper width guides inward until they stop at the edge of the paper. Do not push the guides in so tightly that they start to bend the paper.

On the printer’s control panel, tap the Copy icon. Tap Black to start the copy. If the copy has no spots or streaks, the issue is resolved. You can resume normal usage. If the copy has vertical bands, lines, or streaks, go on to the next step.

If you’ve tried everything described in this video and you still have a problem, your printer likely needs servicing. Your options for service might vary depending on how long you’ve owned it and what country you live in. Contact HP to find out what the support options are for your printer.

You can find additional helpful videos at hp.com/support videos and on our YouTube channel, youtube.com/hpprintersupport.